What is a Medical Office Specialist?

Medical office specialists work in hospitals, clinics and other healthcare organizations. Their duties include keeping medical records, greeting guests, handling billing procedures and maintaining the front office. There are many different names for medical office specialists, including medical billing and coding specialists, medical office assistants and medical secretaries. They have similar duties, and educational programs may overlap. Individuals who aspire to the profession can enroll in a medical office specialist certificate program. 

Students enrolled in a medical office specialist certificate program develop basic computer, keyboarding, business and filing skills. They also learn about various medical diseases and treatments, medical terminology, patient intake procedures and medical recordkeeping techniques. Most programs offer training in medical coding, which allows individuals to transform medical procedures into codes for billing and insurance purposes. Voluntary certification is available in this field.

Track One Course

Medical Administrative Assistant Certification (CMAA)

10 week certification course

The Medical Administrative Assistant is a versatile professional. The duties that medical assistants perform vary not only from office to office, but even within the same office. Medical assistants perform routine duties within the offices of many types of health professionals including physicians, chiropractors, podiatrists, and more.

Certificate programs for aspiring medical office specialists and medical office assistants often contain courses that are practical in nature and provide specific step-by-step training in medical coding, record-keeping and filing procedures. Some specific examples of common courses include: 

  • Medical terminology

  • Introduction to computers

  • Medical billing procedures

  • Medical coding

  • Law and ethics in medicine

  • Business communication

  • Medical diseases and treatments

  • Customer relations

Track Two Course

Medical Billing and Coding Automation Certification (CEHRS, CBCS)

16 week certification course

This is a lecture/lab course in which topics are presented by the instructor, hands-on activities are explained, and assigned activities are completed by students both during lab periods and outside of class. Objective and lab activity quizzes may be given weekly, and there are comprehensive final exams and certification exams to become certified as an Electronic Health Records Specialist and a Certified Medical Biller and Coder.

With this course, students will learn:

  • Healthcare industry regulatory and legal compliance

  • How to use an Electronic Health Record (EHR) system

  • The requirements of a Certified EHR system.

  • How to manage patient appointments and other requests within the EHR

  • About professional behavior in the medical setting.

"Tuition Includes Books and Certification exam fees for all three tracks!"

Track Three Course

Medical Office Specialists (CMAA, CEHRS, CBCS)

26 week certification course

This certification course is for students who do not have a CMAA (Track 1) yet would like to become certified in CEHRS and CBCS. CMAA or 5 years previous experience is required to learn Track 2 courses. 

This track of offers the benefits of both track 1 and 2 but at a lessor cost to you. By bundling, you the student saves tuition costs.

You will learn:

  • About ethics: medical & Professional

  • Phone etiquette in a medical setting

  • To schedule appointments

  • Medical records: Electronic & Paper

  • Privacy in the medical office

  • Anatomy and physiology

  • Healthcare industry regulation

  • Legal compliance

  • How to use an EHR system

  • Requirements of a certified EHR system

  • How to manage patient appointments

  • About health insurance

  • About medical billing

  • About coding regulatory compliance

  • About claims processing

  • How to perform documentation auditing for diagnostic and procedural coding

  • Prepare for an entry level position as a medical biller and/or coder in an outpatient setting