About the Role
You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities; we look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.
Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded. Typical patient services task includes:
Efficiently updates and verifies patient demographics, insurance and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
Thoughtfully directs patients on next steps and informs patients about delays and wait times.
Promptly schedules appointments utilizing provider templates and scheduling guidelines.
Proactively requests payments from patients on current and past medical services.
Receives and processes those payments following appropriate procedures for handling payments.
Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.
Completes training and pass-off requirements.
Six months of customer service experience involving interactions with customers.
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Demonstrated basic computer skills involving word processing and data entry.
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Professional manner and strong interpersonal and communication skills.
One year of customer service experience, especially in a Hospital or Medical Office.
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Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
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Demonstrate excellent verbal and written communications skills.
About the Company
Be prepared to get more from your healthcare experience.
Our home is unlike anywhere else in the country. Las Vegas is famous worldwide for its top-notch hospitality and entertainment and its gorgeous Mojave landscape. As a community, we hail from all over the country and from all corners of the world. As Nevada continues to grow, it requires a healthcare system that can match its world-class reputation and support it with high-quality, affordable care from skilled providers and caregivers who are strongly committed to serving our community.
In 2019, HealthCare Partners Nevada, a leading network of healthcare providers and clinics in southern Nevada, was acquired by Intermountain Healthcare, a large regional organization nationally recognized as one of the nation’s top health systems. Intermountain Healthcare is ranked in the top five of US health systems for quality, cost, and innovation, and brings 45 years’ experience in making care more accessible and affordable. Together, the two organizations will provide Nevada with a stronger, more comprehensive regional health system.
Our combined strengths and a shared cultural commitment as community-focused health systems with deep, personal connections to the people we serve allow us to focus on giving Nevadans more with their healthcare. For example, more skilled specialists and more wholistic care, such as mental health and preventive care. And more technology options to improve and simplify your experience.
In bringing together the best of both organizations, we see a future where southern Nevada is known for its high-quality, accessible, and affordable healthcare system.
Our focus will continue to be on providing the same exceptional, personalized care you have come to expect while being a part of a leading Western regional health system that empowers people to live their healthiest lives possible. Whether you’re Battleborn or you’ve just moved to the Silver State, you can rely on Intermountain for your healthcare needs.